CHILDCARE FAQ's

If you have a question that’s not listed, please contact our team on info@brancheselc.com.au

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We encourage families to visit our services. Please book a tour by contacting us

We will be more than happy to chat with you about your care needs and arrange a time for you and your children to come and visit us.

Absolutely, picking the right childcare service is a family decision and children are encouraged to attend. Our centre is available to conduct tours when it best suits you, your family and your busy schedule.

Please book a tour by contacting us

We will be more than happy to chat with you about your care needs and arrange a time for you and your children to come and visit us.

Yes, our orientations are scheduled over one or two periods and are of no cost to you.

Our orientation visits it gives you and the staff opportunities to discuss your child’s needs and routines while beginning to establish some trusting relationships with our Educators.

We provide care to children from 6 weeks to 6 years.

We provide a range of learning environment that are developmentally appropriate.

Yes, we have an experienced team in our Kindy Room delivering our kindergarten program.

Our Educators work with your child to develop their skills and prepare them for pre-primary in a supportive play-based environment.

We follow the Western Australian Kindergarten Curriculum, while also incorporating the Being Belonging and Becoming Early Years Learning Framework.

All families are asked to provide a spare set of clothes for their child in case of any spillages, accidents or water play. We ask for extra sets of clothing if a child is beginning to toilet train so we can continue to encourage those skills.

If your child still has bottles of milk, formula or breast milk we ask that you please supply the bottle and any formula or breast milk required for the day.

If your child is in nappies, please supply nappies to ensure you have control over the products you want your child to use.

We ask that children bring a water bottle that they can identify and use between mealtimes.

It is imperative that all personal items are labelled.

Please let your children come in clothes that can get a little bit messy.

Out of School Hours Care

All families are asked to ensure their children bring a water bottle and broad brim hat with them.  We provide all other items required for the sessions of care.

Our qualified culinary team plans and prepares meals daily which includes Breakfast, Morning Tea, Lunch, Afternoon Tea and a Late Snack. All menus are nutritionally balanced to ensure that children are provided with the recommended daily intake of each food group with a variety of cultures represented in our menus. Dietary, cultural and medical needs are also catered for as required.

We encourage families to meet with our Food Manager during their orientation process and discuss your child’s specific needs.

All educators and culinary team members are aware of each child’s dietary requirements and food allergies.

We have our menu on display for you to see every day. We also encourage parent input and suggestions to our menus.

On some occasions, due to supply issues, we will be required to substitute some items. Parents are notified of this via a sign.

Unfortunately, we won’t bring in any outside food for the safety of all our children. Celebrating special milestones is an important part of every child’s development.

This means that if your child is having a special milestone and you would like us to celebrate with them please let us know in advance and our Food Manager or our children will bake specifically for the birthday child. There is no additional cost to parents.

We want to make this as easy for you as possible, we accept direct debit and credit card payments.

Yes we understand last minute activities can occur.

As per the relevant National Law, all requests for casual days must be in writing to comply with this legislation (email is fine); however, we are happy to discuss availability over the phone prior to you emailing us.

Booking a regular day session means that you are reserving that regular day for your child. We require payment for holidays, public holidays, and absent days.

Casual sessions that you have booked require two weeks advance written notice (email is accepted) to cancel without cost.

All educators hold, or are actively working towards, an approved Early Education and Care qualification. All educators hold a current Working With Children’s Check and formal certification in First Aid, Asthma & Anaphylaxis.

Branches has room rhythms that vary depending on the age of the child and the room they are in. For those children in the baby’s room they follow their individual home routine. As they progress through to the toddler’s room, we begin to blend this routine with a more general routine that follows regular mealtimes and sleep patterns. Kindy children have the most structured routine that encourages self-service and independent feeding. However, our rhythms are flexible arounds children’s wants needs and engagement each day. We always strive to cater for any additional needs in consultation with parents.

Branches has strict policies and procedures to respond to any incidents that may occur during your child’s time with us. Within the centre Educators hold current First Aid, Asthma and Anaphylaxis certifications.

Should an accident occur parents will be informed either at collection time or via telephone. All incidents are recorded on our Incident Form which includes full details of the circumstances of the incident.  

Branches adopts sun smart practices daily. All children and educators are required to wear a sun smart hat, suitable clothing and sunscreen when outside. We provide sun smart hats for each child upon enrolment.

Educators monitor the UV levels daily and outside play is adapted according to weather conditions. Sunscreen is provided and will be applied before children go outdoors. Families are encouraged to apply sunscreen at home each morning to allow it to soak into the skin before the children engage in outdoor play when they arrive at the centre. 

If your child has an allergy to any sunscreen products, please inform your child’s educators and provide suitable sun cream for your child to use.